Monday, February 22, 2010

Security & Success - Oxymorons!!!

"Job Security" - I know everybody loves to have a secured job, so that they can enjoy their life. I actually believe that the job security is probably one of the worst enemies a person can have, it's a huddle to become successful in life. I feel security brings complacence, makes a person defocused from the actual goal. Security brings lethargy & more importantly, it affects the quality of your work. After all, an average output won't take the job away from you, isn't it??? Then why toil so hard???

Hence I strongly feel the need of a new working model for the IT Industry. In IT services, people work like log to deliver "something" before the "deadline". In IT product companies, people enjoy a relatively flexible deadline, since they need to produce something "innovative".  Well, there is nothing wrong with either of these two mindsets as long as they are aware of the value provided to the customer. But, I get overwhelmed, when I see the extremes of these two approaches. What is even worse, at times, the management has no clue on what value they are adding to their customers thru the product/service. In my 8 years of work experience, I have seen many such cases. Come-on guys, isn't it very fundamental? Aren't we supposed to ask ourselves - why should the customer pay for this??? Most of the time, people don’t think about this since they feel it’s a “management level question”. Ahh, that hurts. But if you see their perspective, they are quite right. They are doing what they are asked to do.  It may or mayn’t be adding value. But, their salary is coming anyway.

If the management asks you – "unless the customer is benefited from your product/service, you guys will be fired in next 6 months..." Ahh, then it will be fun. Everybody will just focus on one thing. That’s creating a service/product which benefits the customer!!!. Their productivity will be at a crazy high level. I am sure the overall quality will be fantastic, people would give their best & you will have a company which is automatically customer focused - no need to spend on a special CRM program!!!

Bottom line is: Take job security away, And you will have a flurry of top-performers!!!

2 comments:

S.Ach said...

Job security is, of course, for those who love to focus somewhere else other than their own job; like pursuing their hobbies and so on.

Passionate people / top performers do not rely on job security.

MR said...

Well said Bijaya. Its just a matter of time that job security would not be a significant factor to consider. There is already an increasing trend of employees getting their salaries are completely performence based. And we already are talking about contract based middle management positions!..Lets see where it goes