Customer Relationship @ Lawrence & Mayo

I am just impressed with the way Lawrence & Mayo handles its retail customers. They are doing what is very fundamental to any business. They are focusing on common sense.

I had been to one of their outlets (situated in Kormangla) off late. Even I myself have forgotten when I visited them last. Thanks to the system which shows details about my last visit, the diagnostic done last time and my personal information. This gave me the comfort level and confidence that Lawrence & Mayo really cares for their customers. They are cordial, sensitive to customer requirements and above all responsible.

Everybody has to understand that there is no rocket science required to impress and retain your customers. You just need to "take care" of them. This is what Lawrence & Mayo is doing.

However, Lawrence & Mayo needs to focus on getting more varieties of spectacles in different range to satisfy all kinds of customers. Particularly the mid range customers like me remain unsatisfied with the range of choices and price levels.

I wish them good luck and expect them to become more innovative in market place. I wish they defeat my expectations every time I visit their outlet.

Big Dream

I have been observing one very fact in life for quite sometime, mostly from my dear friends. Everybody is defining their own dream and achieving it. One of my friend got through ISB and I thought he must be a happy man now. But I was proven wrong by his extraordinary ambition to do MBA from one of the top 5 schools of the World. He was wait listed in Chicago GSB. I never thought that he was putting effort to convert this [because he had got one offer already]. One fine evening he said he is through. That was like a big surprise to me. I can't help but just appreciate his level of motivation in life. He is all set to achieve all those things which others normally don't aim to achieve. Watch him out.

Well things don't stop here. If I were from a financial background similar to his, I would have never dreamed of doing MBA in US. It's just too costly for anybody to afford. He again proved me wrong here. He went beyond all my comprehensions. There is no looking back in his life now. He is ready to do anything for making this happen. Can you imagine, how his BIG DREAM is channelizing his all efforts. It's amazing to be with a person like him and see how he is tackling the toughest time in his life. I have already become a big fan of him just because of his level of motivation and ability to channelize his efforts in right direction.

On a personal note, I would say, you are the master of your dream. You are the ultimate decider of your life's achievements. Opprotunitites would come. But only the prepared ones will get to act on it and succeed. Cribbers would always remain as the Cribbers.